The Grand Princess receives generally positive reviews for its service, staff friendliness, and overall cruise experience, especially for relaxing itineraries to Alaska, Hawaii, and Mexico. Many guests praise the crew and service, but some note the ship is showing its age and could use refurbishment. Food quality and entertainment receive mixed feedback, with some guests delighted and others disappointed. Excursions are often enjoyed but sometimes considered overpriced. The ship is seen as a good value for the money, though some guests feel nickel-and-dimed for extras. The atmosphere is described as quiet and relaxing, appealing more to older travelers. Specialty services and amenities are adequate but not as extensive as on newer ships.